Browse quick answers to the most common questions about our adventure-filled gaming world — from setting up your account to gameplay tips and everything in between.
Creating an account is quick and easy:
📌 You must be 18 years or older to create an account.
Yes! Signing up and playing on our platform is completely free. You’ll receive welcome bonus coins when you register, along with:
You also have the option to purchase additional coin packs if you’d like to enhance your gameplay experience.
Our platform works seamlessly across all modern devices:
📲 No downloads needed — just visit our website and start playing instantly!
No downloads required! Our games run directly in your web browser using the latest technology. This means:
To reset your password:
📩 Didn’t get the email within 10 minutes? Check your spam folder or contact our support team for help.
Username: You can update your display name once every 30 days in your account settings.
Email Address: You can change your email in your account settings. You’ll need to verify the new email address before the change takes effect.
💬 Need help? Reach out to our support team for assistance with either update.
To permanently delete your account:
⚠️ Important: This action cannot be undone. All your progress, coins, and achievements will be permanently lost.
No — each individual is allowed to have only one account. Creating or using multiple accounts is prohibited and may result in:
🔁 Need to update your account info? Please contact our support team instead of creating a new account.
We offer a wide variety of adventure-themed Game-style games, including:
✨ New games are added regularly based on player feedback!
All of our games use certified Random Number Generators (RNGs) to ensure fairness and unpredictability:
💡 Remember: These are entertainment-only games — no real money can be won or lost.
Absolutely! Our social features are designed to make your adventure more fun with friends:
Gaming is even better when shared — bring your friends along for the fun!
No worries — our system is designed to protect your progress:
💬 If you experience any issues, contact our support team and provide details about the game session.
There are plenty of ways to earn free coins and boost your adventure:
The more you play and connect, the more you earn!
No, virtual coins have no real-world monetary value and cannot be exchanged for real money, prizes, or anything of value outside our platform.
Our virtual currency is intended solely for entertainment purposes:
Your coins are safe! Here’s how it works:
📧 We’ll send you an email reminder before any bonus coins expire, and logging back in will reset the expiration timer.
Generally, all virtual currency purchases are final and non-refundable. However, we may consider refunds under exceptional circumstances:
📅 If you believe you're eligible, please contact our support team within 48 hours of the purchase.
Try the following troubleshooting steps:
💬 Still having trouble? Contact our technical support team — we’re happy to help!
💬 Still stuck? Reach out to our support team and provide your transaction details so we can assist you quickly.
💬 Still having trouble? Contact our support team for further assistance — we’re here to help!
We take your privacy and security seriously. Here’s how we keep your data safe:
🔎 For full details, please review our complete Privacy Policy.
Take immediate action to secure your account:
👮 Our security team will investigate and help you recover your account as quickly as possible.
We have a zero-tolerance policy for misconduct. Here's how to report it:
🔍 All reports are promptly reviewed, and appropriate action is taken to ensure a safe and respectful environment for everyone.
We provide a range of tools to help you maintain healthy gaming habits:
🔗 Visit our Responsible Gaming page for more info and helpful resources.
Support is available 24/7 through trusted World resources:
💡 Even though our games don’t involve real money, maintaining healthy gaming habits is important for your well-being.
Yes! You can set various limits in your account settings to help manage your play:
🛡️ Once limits are set, they cannot be increased for 24 hours to prevent impulsive changes.
Our friendly World support team is ready to help you:
🔍 For fastest assistance, use live chat or include your username and a detailed description of your issue.
To help us assist you as quickly as possible, please include the following:
🛠️ The more details you provide, the faster we can resolve your issue!
Our response times depend on the contact method you use:
🕒 Support Hours:
Monday–Friday: 9:00 AM – 9:00 PM
ET
Saturday–Sunday: 10:00 AM –
6:00 PM ET
⚠️ Urgent issues (like account security or payment problems) are prioritized and handled immediately.
Didn’t find what you were looking for? No worries — our Adventure Support Team is here and happy to help whenever you need a hand!
Get instant help from our support team
Available 24/7
info@wherearethespecifics.org
Response within 24 hours